Hypochlorous acid (HOCl) is the perfect deterrent to fight bacteria and viruses.
Shipping & Returns
SHIPPING
'When will I receive my order?'
If your order has not arrived when expected:
1. Check your order confirmation email for the delivery by date
2. We will send you another email when your order leaves the warehouse. This shows the delivery by date and the parcel details so that you can track your order using our carrier's website (please see our tracking information for further details)
3. Usually delivered within 5 working days 8am - 9pm*.
* Some postcodes may have an extended delivery time.
4. If your order has not arrived on the specified delivery date, you will need to check with the carrier to see if there have been any issues, but please allow 48 hours from your delivery date for the parcel(s) to arrive.
5. If your order and collect order is delayed you may be contacted by our Customer Care team to advise you of any issues we have with your parcel.
RETURN & EXCHANGE POLICY
1. We allow our customers to return the products bought from EC CLEAN within 15 days of the purchase date with the packaging undisturbed, for either a full refund or an exchange with a valid receipt or delivery note.
2. If the product received is damaged, a full refund or an exchange will be compensated. You can also contact eciteu@gmail.com.
3. For the refund policy, please send the product(s) and the order detail conformation back to EC Intelligent Technology Ltd 14 Fullerton Close, Markyate, St. Albans, Herts, AL3 8PL, UK .
4. Your refund will be applied to your original method of payment within 5-7 business days of us receiving your return.